We hope you love your purchase but if you need to return your order or if it arrives damaged, please email us at info@falconenamelware.com within 14 days of your purchase. For damages, please email us a photo of the damaged item.
FREE DELIVERY THRESHOLD
US / CA — Free delivery for orders over USD 200
Due to current US trade regulations, Falcon Enamelware products shipped to the United States may be subject to import duties and taxes upon arrival. Any applicable charges are determined by US Customs, are outside of our control, and must be paid by the recipient.
US IMPORT DUTIES & TARIFFS
The customs clearance is the authorisation from US Customs and Border Protection (CBP) that lets imported goods enter the United States once all duties and tariffs – including the current Section 301 tariffs on enamelware – have been assessed.
CBP assigns the paperwork to the courier FedEx. The courier pays the duties and tariffs on your behalf, then invoices you for these costs together with its own brokerage or handling charge before delivery.
Charges vary and Falcon Enamelware cannot collect or influence them in advance. For further details, see the CBP guide to buying goods online: https://www.cbp.gov/trade/basic-import-export/internet-purchases
USA & CANADA DELIVERY INFORMATION
| Delivery Option | Delivery Information | Cost |
| USA | All orders are shipped using FedEx Air and will be delivered within 12 working days. *Your order will require a signature on delivery | From $39.00 |
| Canada | All orders are shipped using FedEx Air and will be delivered within 7 working days. *Your order will require a signature on delivery. Customs fee may apply | $78.00 |
Due to current US trade regulations, Falcon Enamelware products shipped to the United States may be subject to import duties and taxes upon arrival. Any applicable charges are determined by US Customs, are outside of our control, and must be paid by the recipient.
